The people behind every call.

Meet the team

• 

  Christian Ross

  Founder & Chief Happiness Officer

  Joy Card

  Favorite conversation topics

  Tennis, books, married life, travel and real estate

  What I could talk about for hours

  Family, travel, healthy living and business

  Why I started HappyTalks

  My aunt has limited mobility and watching her world get smaller while she still had so much to give was something I couldn’t ignore. I started HappyTalks because I believed one consistent, warm phone call could change someone’s week. Our members remind me of that every single call.

• 

  James

  Healthcare Partnerships

  Joy Card

  Favorite conversation topics

  My favorite places and people, real estate, and best restaurants.

  What I could talk about for hours

  My neighborhood, growing up in Alabama, and Atlanta real estate.

  Why I love this work

  This builds off the work I did in hospice for so many years. Being able to impact someone’s life in a positive way always makes me smile. We have the best time and a special group making seniors feel special.

• 

  Lara

  Marketing Director

  Joy Card

  Favorite conversation topics

  Hearing about places people have visited!

  What I could talk about for hours

  How humans seek, find, and maintain connection with others. I spent a few years leading marketing at social networking app, Bumble, and it’s such a dynamic topic. Everyone has something different and valuable to contribute.

  Why I love this work

  I’ve never been part of a company with such a big, beautiful heartbeat. As a self-identified “people person,” making new friends and building community is one of my greatest joys. Being part of a mission that helps others feel truly seen and valued fills me up completely.

• 

  Tricia

  Director of Buddy Excellence

  Joy Card

  Favorite conversation topics

  Recipes for cooking, making aging fun, and dog TikTok videos

  What I could talk about for hours

  My dogs. Also, training, people development, and the art of listening. Most people think talking is the skill. I’ll argue for listening every time.

  Why I love this work

  As Buddies, we gain as much as the elders that we talk to. We learn and they help us see the world in a new way. I’m so grateful for that.

• 

  Rachel

  Data Scientist and Insights Lead

  Joy Card

  Favorite conversation topics

  AI and understanding what the numbers are actually saying underneath the surface. Data tells stories — you just have to know how to listen.

  What I could talk about for hours

  Data. Behavioral patterns and why retention data is the most honest feedback a company can get. We love that our Members are with us for an average of over 20 months!

  Why I love this work

  Behind every data point is a real person whose week got better. I never lose sight of that. The numbers here actually mean something. I get to see the impact with those we serve.

• C

  Charles

  Clinical Advisor

  Joy Card

  Favorite conversation topics

  Patient care, music, and knowing your healthcare numbers

  What I could talk about for hours

  My son and clinical best practices in geriatric care

  Why I love this work

  As a Nurse in the ER, I see the challenges older adults are facing every day. HappyTalks is doing clinically what medicine has known for years but struggled to deliver: consistent, human connection as an intervention. I’m proud to be part of making that real.

• 

  Chelby

  Director, Trust and Compliance

  Joy Card

  Favorite conversation topics

  Food, history and TV shows

  What I could talk about for hours

  My soap operas and why trust is the most valuable thing a company can protect

  Why I love this work

  As a former caregiver that was sandwiched between care for my Mom and my daughter, I understand how it feels to want to support your loved one and have so many daily responsibilities. Every day I am able to use my 40 year audit and compliance career to create systems you can trust.